Privacy Policy

Because we respect your privacy, please be assured that Pet Partners will not share any of your personal information with other organizations without your prior approval. We have procedures to ensure that your personal information is handled in a safe, secure and responsible manner. Our privacy policy may change as we continue to develop and improve our website and use of our customers’ and visitors’ information. Please refer to our privacy policy page https://www.petpartners.org/Privacy_Policy for the most up‐to‐date information.

The information we collect:

Pet Partners does not store highly sensitive personal data such as Social Security Numbers or medical/financial account information.  Other personal information such as names and addresses and similar mission-oriented data is stored either on a protected server under lock and key and with highly restricted access or off-site on encrypted and secured 3rd party servers.

In addition, we use customers’ and website visitors’ personal information to better understand visitors’ use of our sites. We sometimes use email addresses and other personal information to contact customers and visitors who communicate with us. For example, we direct email to visitors who provide us with their email addresses for specific purposes such as receiving Pet Partners announcements. If you at any point no longer wish to receive communication from Pet Partners, please forward such requests to us at webadmin@petpartners.org.  

A Special Note for Kids:

Kids under the age of 15 must ask their parents or guardians for permission before sending any personal information over the Internet. Be sure to ask your parent(s) for permission before sending any information about yourself to us (or anyone else) over the Internet.

A Special Note for Parents:

We do not knowingly collect any personal information from children under the age of 13 on our website and no one under the age of 15 should submit any personal information to this website without the consent of a parent or guardian.

Security policy

Making a credit card purchase is safe on our website. Pet Partners is sensitive to your concerns regarding the security of using your credit cards to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layering (SSL), the industry‐standard encryption technology that ensures safe Internet transmission of your personal information. This makes it very difficult for someone to steal your credit card information.

We use VeriSign Inc. to process your online credit card transactions. As a service provider, VeriSign is certified by Visa and MasterCard under PCI (Payment Card Industry) standards. None of your credit card information is stored electronically by Pet Partners. 

Purchases of Physical Goods through CCS Printing storefront

Sales and use tax:

If you live in the state of WA, NC, MN, UT, or NY you may be subject to sales and/or use tax on purchased items. It is your responsibility to pay any and all applicable taxes not collected at the time of purchase. Please contact your appropriate taxation authority for detailed information.

Payment method:

We require full payment with your order (purchase orders are NOT accepted). We accept credit cards (Visa or Master Card) in US dollars.

Shipping Policy

Orders are normally shipped within 1‐2 business days from the time we receive and process your order. Please allow 7‐10 business days for your shipment to arrive from the time your order is placed. Please contact us at orders@petpartners.org if you have any questions.

Returns and Exchange Policy – physical goods

If for any reason you are returning all or part of the order, Pet Partners will issue a refund (less shipping and handling) to your original credit card, or exchange with another item(s). Items must be returned in new condition within 30 days of the invoice date. If your order is a gift order and the gift recipient wishes to return or exchange it, the same Returns and Exchange Policy applies.

 

Returns and exchanges must be sent to corporate headquarters at Pet Partners, 875 124th Ave NE, Ste 101, Bellevue WA 98005 within 30 days of purchase.

 

IMPORTANT! No refund/exchange will be made on items returned after 30 days of purchase/invoice date. Pet Partners will not be held responsible for returning items to purchaser when goods are received after the 30 day refund/exchange policy.

Returns and Exchange Policy – online content

Online Course/digital content purchases are NONREFUNDABLE.

 

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875 124th Ave NE, Suite 101 • Bellevue, WA 98005 U.S.A.

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